Support & Help
Get help with the RRM Health platform. Submit requests, report issues, and access support resources.
Need Help? Contact Our Support Team
Email us directly or click the button below to submit a request. We typically respond based on issue severity.
Submit a RequestSupport Hours
Monday – Friday, 9:00 AM – 7:00 PM EST
Excluding federal holidays
Issue Priorities
When you submit a request, we triage it by severity to ensure the most impactful issues are handled first.
Critical
P1
Platform unavailable or major functionality down.
High
P2
Significant feature impact.
Medium
P3
Partial issue or degraded functionality.
Low
P4
Minor issues or general questions.
Response Times
Critical issues receive the fastest response and prioritized handling.
Other issues are handled based on severity within defined timeframes.
Incident Communication
When something goes wrong, we keep you informed every step of the way.
Ongoing Updates
Continuous updates while incidents are being investigated and resolved.
Status Communication
Clear, timely updates so you always know the current state of an issue.
Post-Incident Summaries
For major incidents, we share summaries explaining what happened and what we're doing next.
Help Topics
Browse common questions by category. Detailed articles coming soon.
Getting Started
Setup, onboarding, and first steps with the RRM Health platform.
Coming soonCommon Issues
Troubleshooting steps for the most frequently reported problems.
Coming soonAccount & Access
Logging in, managing users, permissions, and account settings.
Coming soonSecurity Issues
To report security concerns or vulnerabilities, contact security@rrmhealth.com.