Overview
What our platform offers, who can use it, and how we approach medical information.
Our Services
RRM Health provides a SaaS platform supporting healthcare workflows — including referral management, scheduling, communication, and analytics.
Eligibility & Use
You must be at least 18 years old and are responsible for maintaining the security of your account and complying with these Terms.
No Medical Advice
The Services do not provide medical advice, diagnosis, or treatment. Always consult a qualified healthcare provider.
Customer Data Ownership
Your data is yours. Here's how we approach ownership and processing.
Your Data, Your Rights
Customers retain all right, title, and interest in and to all data submitted, stored, or processed through the Services (“Customer Data”).
No Ownership Claims
RRM Health does not claim ownership of Customer Data and processes such data solely for the purpose of providing and improving the Services.
Limited License
RRM Health is granted a limited, non-exclusive license to process Customer Data strictly as necessary to deliver the Services and fulfill contractual obligations.
Customer Data Rights & Lifecycle
From active use through termination and beyond — clear rules for exporting, retrieving, and deleting your data.
Data Export
Customers may request export of their Customer Data at any time during the term of the Services.
- →Supported formats include JSON, CSV, PDF, or other commonly used formats depending on data type.
- →Exports are delivered via secure methods (e.g., encrypted download or secure file transfer).
- →Reasonable export requests are included; large-scale or custom exports may be subject to additional fees.
Post-Termination Retrieval
Upon termination or expiration of Services, customers may request retrieval of Customer Data for a defined period following termination.
Retrieval Window
30 days
Following termination
Data Retention
Customer Data is retained for the duration of the Services in accordance with operational and service requirements. Retention periods may be modified to accommodate Customer requirements, regulatory obligations, or applicable law.
Default Retention
~12 months
Unless otherwise agreed in writing
Data Deletion
Following the expiration of the data retrieval period:
- →Customer Data is deleted or rendered inaccessible from active production systems.
- →Residual copies in backups are securely deleted or overwritten within 30–90 days, consistent with internal retention and destruction policies.
Data Protection & Security
Safeguards aligned with industry standards and applicable regulations to protect your data.
HIPAA-Aligned Safeguards
We implement administrative, technical, and physical safeguards to protect Customer Data, including PHI, in accordance with applicable laws. PHI processing is governed by a Business Associate Agreement (BAA) where required.
De-Identified Data
RRM Health may use de-identified or aggregated data for analytics, service improvement, and product development, provided such data cannot reasonably identify individuals.
Reasonable Security
RRM Health maintains reasonable and appropriate security measures but does not guarantee absolute security.
Data Hosting & Residency
Customer Data is hosted within secure cloud infrastructure provided by industry-standard providers (e.g., Amazon Web Services) and, unless otherwise agreed in writing, is stored and processed within the United States.
Service Levels & Support
RRM Health maintains operational processes designed to ensure platform reliability and support responsiveness — targeting approximately 99.9% uptime, with designated support channels, incident response based on severity, and timely updates during incidents.
Usage & Business Terms
How our relationship works — from payment to acceptable use, intellectual property, and third-party services.
Fees & Payment
Subscription-based or custom pricing. Payment terms are defined in applicable agreements.
Acceptable Use
Users must not misuse the Services or attempt unauthorized access or disruption.
Intellectual Property
All IP rights in the Services, excluding Customer Data, are owned by RRM Health LLC.
Third-Party Services
RRM Health may rely on third-party providers and is not responsible for their performance.
Legal Notices
Important legal provisions governing your use of the Services.
Disclaimers
Services are provided “as is” without warranties of any kind.
Limitation of Liability
RRM Health is not liable for indirect, incidental, or consequential damages.
Indemnification
Users agree to indemnify and hold harmless RRM Health LLC.
Termination
RRM Health may suspend or terminate access for violations of these Terms.
Governing Law
These Terms are governed by the laws of the State of Washington.
Changes to Terms
RRM Health may update these Terms periodically. Continued use constitutes acceptance.
Contact Information
Questions about these Terms? We're here to help.